ASSESSING THE INFLUENCE OF TRAINING AND SKILL DEVELOPMENT INITIATIVES ON EMPLOYEE PERFORMANCE: A CASE STUDY OF PRIVATE BANKS IN DHAKA, BANGLADESH

Abstract

This qualitative research study explores the impact of training and skill development policies and practices on employee performance in the context of private banking in Bangladesh. The study follows a qualitative research design, utilizing purposive sampling to select 50 employees from various job roles and experience levels across different private banks in the country. Data is collected through in-depth interviews, allowing for a comprehensive understanding of employees’ experiences and perspectives regarding the training programs they underwent within the last 12 months. The demographic profile of the respondents highlights the gender, age group, job roles, experience levels, and types of training attended, presenting a diverse representation of the private banking workforce in Bangladesh. The findings reveal that employees generally had positive experiences with the training and skill development initiatives, perceiving them as valuable opportunities for professional growth and enhancing job performance. Participants praised the relevance and diversity of training programs, as well as the supportive learning environment. However, the study also identifies areas for improvement, including the need for more specialized and ongoing training opportunities, clearer career progression pathways, and transparency in the selection criteria. The research underscores the significance of practical application and continuous reinforcement of learned skills to sustain positive impacts on job performance. This study provides valuable insights for private banks in Bangladesh to enhance the effectiveness of their training and skill development policies. By addressing the specific needs and preferences of their employees, banks can foster a highly skilled and motivated workforce, contributing to improved organizational performance and employee satisfaction.