This paper perceives e-government evaluation as a field of social research where interdisciplinary inputs can enlighten not only the results, but also the process of implementing the e-services. Drawing on contributions from organization theory, we propose an interpretive key that assigns a dual role to e-government evaluation: valuable cognitive resource and tool of accountability for the policymakers. The preliminary reflections offered here, based on an exploratory case study, aim to provide further insights for the academic e-government community as a whole and help better inform public management praxis. © Springer Physica-Verlag 2010.
CITATION STYLE
Sorrentino, M. (2010). The challenges of e-government evaluation. In Information Systems: People, Organizations, Institutions, and Technologies - ItAIS: The Italian Association for Information Systems (pp. 49–56). Physica-Verlag. https://doi.org/10.1007/978-3-7908-2148-2_7
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