Development of Social Presence Requirements Artefacts for E-Learning Using Multiphase Approach

Abstract

E-learning is an application which facilitates learners' activities throughout the learning process. An E-learning plays a role in attracting learners to sustain learners' connectedness while they are sharing knowledge. To address the issue of lack of connectedness in E-learning, the authors have introduced multiphase approach whereby it is able to assist in providing a set of social presence requirements for E-learning development. This paper reveals four social presence elements for developing connectedness in E-learning. In requirements elicitation, the authors prioritize social presence elements via MoSCoW prioritization method. Delphi method is carried out to obtain experts' consensus as the evaluation for all the artefacts related to social presence requirements development. The evaluation discusses results on Delphi round one and Delphi round two regarding social presence requirements. Three requirements elicitation products are Technical Guide to Requirements Elicitation for Social Presence Support (Artefact One), Social Presence Requirements Template (Artefact Two) and Social Presence Requirements (Artefact Three).