Six Sigma: A Key Driver for Process Improvement

Abstract

Six Sigma is a one of the most common used programs in production companies for reduce cost, improve productivity and provide a basis for goals improvement which leads to competitive advantage. Understanding the key Six Sigma factors (Total Quality Management, strong customer focus, data analysis tools, financial results and project management) allows organizations to better support their strategic directions focused on improving customer requirements through the improving of own business systems and operational performances. In this paper will be described a Six Sigma approach and presented results of the empiric research conducted in Croatian graphic companies. All findings of this empiric research will provide better understanding of Six Sigma benefits and graphic companies, but production companies will be able to guide business and production processes in right directions with minimizing inputs, maximizing outputs and satisfy owners, employees and customers.