Designing cloud computing into Taipei City: A pilot study of the service design from Taipei cloud

Abstract

For offering holistic service quality, in 2013, the Taipei City Hall promote "Taipei Cloud" service for citizen to enhance web services based on convenient, free, and public Wi-Fi hotspots all over the city. This pilot experiment explores on user experience and perception of "Taipei Cloud" service from subjects' usage by participant-observation to know whether "Taipei Cloud" service can match subjects' demand in their daily life. Six subjects use "Taipei Cloud" service randomly to obtain their cloud computing data record by their smart mobile phone APP during their own trips. Then, time-geography theory is applied to be evaluated subjects' usage. The finding are shown that: (1). there is no direct correlation between time and spatial facts through subjects' usage on citizen cloud service; (2).Until now, in subjects' opinion, to share or contact others should be a function added in citizen cloud; (3).To compare subjects' usage of citizen cloud, "command" is more popular than other online actions.; (4).In holistic user experiences, subjects usually prefer higher interaction with cloud computing service. © 2014 Springer International Publishing.