A framework for measuring workforce agility: Fuzzy logic approach applied in a Moroccan manufacturing company

Abstract

In today's Moroccan business environment, companies need to implement organization agility by developing an agile workforce that is able to deal with the environment volatility. Thus, the agile workforce concept has been appeared as a necessary and sufficient condition to achieve agility. Focusing on agile enablers influencing workforce agility is an important area but currently there is limited literature available. Acknowledging its importance, we continued our literature exploration in order to identify the enablers of workforce agility. Then, we describe a list of four enablers with different criteria and attributes. This paper further proposed fuzzy logic approach to evaluate different measures of the workforce agility. The results suggest that engagement, knowledge sharing, acceptance of changes and self-motivation are the most important attributes of agile workforce. Apart from that, different agile workforce attributes need to be improved in order to achieve the extremely agile level of the workforce.