Customer Knowledge in Value Creation for Software Engineering Process

Abstract

The aim of this paper is to explain how we can achieve and integrate customer knowledge into the software engineering process in multi-disciplined product development, through developing dynamic capabilities. According to service dominant logic, knowledge assets are key drivers in creating competitive advantage for organizations. This research will provide significant new information about the role of customer knowledge in value creation for the software engineering process in the machinery industry. As the result of the research, a model for acquisition and use of customer knowledge in value creation of the software engineering process is created and guidelines produced.