Abstract
User experience encompasses all aspect of a persons experience with an organization's services and products [1]. Organizations may or may not be aware of their customers' experience with their services or products and give different degrees of attention to developing and managing their customers' experiences. These degrees of attentions given to their customer experience can be measured and charted by phases or stages along a continuum of dedication or maturity. Based on the Capability Maturity Model Integration [2] and the Corporate Usability Maturity [3], this paper presents a model of user experience maturity by level based on an organizations dedication of resources, budget, and process integration. © 2009 Springer Berlin Heidelberg.
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Van Tyne, S. (2009). Corporate user-experience maturity model. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 5619 LNCS, pp. 635–639). https://doi.org/10.1007/978-3-642-02806-9_74
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