Abstract
“The electricity has to be of good quality”—in the early days of electrification when customers didn’t have experience with this new technology the city council of a German village wrote this sentence in the contract with a utility company. This is quite similar to the definitions in many service level agreements for SAP solutions on public and private clouds.
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APA
Missbach, M., Staerk, T., Gardiner, C., McCloud, J., Madl, R., Tempes, M., & Anderson, G. (2016). Service Levels for SAP on Cloud. In Management for Professionals (Vol. Part F477, pp. 49–74). Springer Nature. https://doi.org/10.1007/978-3-662-47418-1_3
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