A literature review on business process management, business process reengineering, and business process innovation

Abstract

Business process management (BPM), business process reengineering (BPR), and business process innovation (BPI) have been the primary strategies adopted by several organizations to manage their business successfully along with IT. In the last few years, the concept of BPM, BPR, and BPI has been a hot topic among the IS community, which is evident in the degree of literatures devoted to it. Due to the dynamic nature of this research area, this paper aims to add knowledge to the existing ones by answering (1) what is the current level of development on BPM, BPR, and BPI within AIS basket of top journals and Science Direct database? and (2) what are the potential future research directions on BPM, BPR, and BPI?. A total of 55 articles from the AIS basket of top journals and 61 articles from the Science Direct database are analyzed based on the year of publications, AIS geographical regions, approaches adopted by the author/s, components of BPM areas and industrial application covered, and potential future research directions are discussed.