Business process reengineering of road passenger transport based on unified modeling language method

Abstract

Service quality, efficiency and labor costs problems caused by the manual service mode have become the “bottleneck” for the further development of road passenger transport enterprises in China. Issues of business operations, the unreasonable resources disposition, information silo, and so on, have been studied and analyzed in a case study. A business process reengineering model of passenger transport is put forward based on Unified Modeling Language method, considering the application of Internet and information technology. To establish the Use Case diagram and Sequence diagram of Unified Modeling Language method, the function of the passenger business support system and the dynamic interaction between participants are designed, which can achieve information sharing and cooperation. A simulation is made to verify the feasibility and effectiveness of the business process reengineering, which provide a reference for the transformation and upgrading of traditional road passenger transport enterprises.