Exploring the Learning Profile of Information System Workers to Provide Effective Professional Development

Abstract

This paper presents a research work that explores a variety of issues which, on the one hand, are related to the way the employees of a computerized workplace behave, work and learn and, on the other hand, try to identify the employees' knowledge, competencies, preferences, interests, deficiencies in knowledge, skills and abilities, training needs as well as socialization and health aspects. All these concerns lead to the construction of a rich learning profile of Information System employees which is a key issue for determining an adequate and timely training for the different types of employees and their needs. The methodology followed integrates a variety of profile assessment techniques, such as observation, questionnaires, interviews, focus groups, and documentation. This paper focuses more on the questionnaire technique where the main employee profile indicators are determined, analyzed and basic conclusions are drawn. © Springer-Verlag Berlin Heidelberg 2013.