Digital Transformation in the Public Sector: Enabling Technologies and Their Impacts

Abstract

Digital transformation has allowed advances in several areas, as it promotes the adoption of sophisticated digital technologies aimed at improving processes and reducing costs. Digital transformation technologies have the potential to encourage improvements and innovations in all types of institutions, both public and private. Unlike the evolution of private organizations, the public sector lacks adaptation to these innovations. Thus, to reap the benefits of digital transformation, the public sector needs to be more agile and more flexible and adaptive. Therefore, this study aims to raise contributions from enabling technologies for digital transformation in the public sector. We carried out a systematic review of the literature using the ProKnow-C method. Through content analysis, the focus of this article, the technologies were pointed out where and how they are being used in this sector, in addition to some benefits and difficulties of implementation. The survey results from the 18 articles in the bibliographic portfolio indicated that Europe and Asia have the highest utilization rate, especially the United Kingdom. In addition, Blockchain is the technology with the most significant applications. On the other hand, the Internet of Things, widely used in the private sector, had few appearances. However, public agencies in several countries have improved using these technologies despite the nascent maturity.