Abstract
Many firms are devoting eonsiderable effort to identifying, sharing, and using the knowl-edge and practices within their own organizations. However, the process of identifying and transferring practices is trickier and more time-consuming than most people imagine. This chapter examines why organizations are interested in transferring best practices, obstacles to doing so, and approaches to doing so. It discusses the creation of a climate supportive of transfer and offers seven lessons for firms about to embark on best practice transfer.
Cite
CITATION STYLE
O’Dell, C., & Grayson, C. J. (2004). Identifying and Transferring Internal Best Practices. In Handbook on Knowledge Management 1 (pp. 601–622). Springer Berlin Heidelberg. https://doi.org/10.1007/978-3-540-24746-3_31
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