Abstract
The purpose of this article is to report the implementation of lean office and digital transformation in a services company. The research method was a qualitative approach, with literature review and case study. The comparative results between current and future Value stream maps showed consistent improvements in performance indicators.
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APA
das Chagas Santos, J., Freitag, A. E. B., & Quelhas, O. L. G. (2020). Lean Office and Digital Transformation: A Case Study in a Services Company. In Springer Proceedings in Business and Economics (pp. 937–946). Springer Science and Business Media B.V. https://doi.org/10.1007/978-3-030-23816-2_92
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