Mental Workload Analysis Using NASA-TLX Method at Bank XYZ - Medan Balaikota Consumer Loan Unit

Abstract

All human activities, whether light, medium, or heavy, must have or contain a workload. Basically, every human being has a varied workload capacity, thus it's not inconceivable that the workload experienced by one worker differs from that of another, because there are a variety of elements that influence the difference in workload capacity. Sales and processing teams are under a lot of pressure to meet credit disbursement targets, which puts them under a lot of mental strain. A worker will experience work stress if he is given an excessive workload. When it comes to work, the influence of stress will result in a decline in performance, efficiency, and productivity of the work in question. To address this issue, a study based on the National Aeronautics and Space Administration Task Load Index (NASA-TLX) approach will be conducted to measure the mental strain of personnel in the Medan Balaikota consumer loan unit. NASA-TLX is a way for analyzing the mental workload of workers who must do a variety of tasks at work. Mental demand, physical demand, temporal demand, performance, effort, and frustration dimensions are among the six variables to be measured. Thirty workers of PT Bank XYZ Consumer Loan Unit Medan Balaikota Branch were surveyed. The NASA-TLX survey method is a quantitative descriptive methodology that was utilized to test in this study. According to the findings of the study, the NASA-TLX average score of PT Bank XYZ Consumer Loan Unit Medan Balaikota Branch employees obtained through research had a modest value. The result is a score of 77. Keywords: Mental Workload, NASA-TLX.