Aiming to Realize a Smart Society and Seamless Mobility with ICT: JR-EAST’s Challenge for Business Innovation

Abstract

The East Japan railway company (hereafter JR-EAST) is the largest railway company in Japan. Social infrastructure service has progressed according to the progress of ICT. JR-EAST provides a railway transport service, which is among the important social infrastructure services, and has continued provide innovation in transportation services for customers and improvement in its work process by utilizing ICT such as the internet, IoT, and AI. This chapter introduces the history of innovation and future development with ICT and reviews progress in terms of service by ICT. JR-EAST has long contributed to society through its railway transport service and continues to realize business innovation, seamless mobility and convenience through its railway transport service by ICT.