Using grey relation analysis and TOPSIS to measure PCB manufacturing firms efficiency in Taiwan

Abstract

This paper tries to construct a performance evaluation procedure for printed circuit board (PCB) industry combining productivity and financial ratios. A case study is conducted using 22 PCB companies in Taiwan as example. A total of 51 indicators are initially considered and fourteen are selected. They represent five indicators for production efficiency, four for marketing efficiency, and five for execution efficiency. The division of total performance is helpful for operators to recognize the performance of a department of a PCB firm and to identify the responsibility of that department. © 2011 Springer-Verlag.