Measurement based E-government portals’ benchmarking framework: Architectural and procedural views

Abstract

E-government benchmarking can be defined as the process of classifying e-government according to some agreed best practices. It can be used to benchmark, evaluate achievements and identify missing best practices for stakeholders. The purpose of this paper is to propose and build a new benchmarking framework for e-government portals, which is based on measurement of best practices using a best practice model. To achieve this purpose, we have identified useful guidelines to build a new benchmarking framework based on an analysis and discussion of the five most famous e-government benchmarking frameworks in the literature. As a result a new framework referred to as Measurement Based e-Government Benchmarking Framework (MBeGBF) is proposed which moves beyond the actual benefits of these ordinary frameworks by providing guidelines and best practices for agencies to improve their portals’ quality.