Stakeholder analysis process using cognitive mapping

Abstract

The stakeholder analysis is the starting point in Systems Engineering. The outcome of the analysis affects the whole development effort until the validation phase; hence the importance and criticality in understanding the stakeholder needs, which represent the problem to be solved. This paper aims to propose a Process of Stakeholder Analysis using cognitive mapping through a practical example of its application. The cognitive approach proposed brings some benefits needed to give completeness to the stakeholder analysis. Some of these benefits are the graphic visualization of the problem, a structured elicitation of root needs and its rationale. © Springer-Verlag London 2013.