Introducing innovative business processes in enterprise functioning: Case of telemedicine processes

Abstract

Introducing innovative Business Processes in Enterprise functioning is dealt with according to a specific approach; different from that generally adopted in Business Process Reengineering projects. This is the case of introducing telemedicine processes in hospitals/clinics functioning. The main characteristic of the proposed approach is the fact that it doesn't take into consideration existing processes but directly examines objectives and vision of to-be processes. This work is based on two case studies, both related to telemedicine. They respectively concerned tele-radiology process and tele-consultation process. These case studies allowed us to validate the proposed approach which was well adapted in both cases. © 2011 Springer-Verlag.