Abstract
Although a great deal of work has been done in assessing User Experience, relatively little has been done in analyzing the course of User Experience over time. In a longitudinal study of the Apple Watch*, we tracked 90 people who had pre-purchased the watch for over four months of use. In this study, we identify three categories of user journeys for a smart watch, and describe users’ most memorable episodes. We discuss how these user journeys and the memory of specific episodes relate to the overall assessment of the Apple Watch, and why some individuals stopped using their watch.
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CITATION STYLE
Lundell, J., & Bates, C. (2016). Understanding user experience journeys for a smart watch device. In Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics) (Vol. 9752, pp. 424–433). Springer Verlag. https://doi.org/10.1007/978-3-319-39399-5_40
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