The Viable System Model: Effective Strategies to Manage Complexity

Abstract

In this chapter we build on the concept of organization as a closed network of relations having identity to explain in detail the Viable System Model (VSM). This model offers a systemic form of observing collectives and institutions in today’s societies. The VSM clarifies the quality of the strategies used by a collective to manage the complexity of its self-defined tasks and is a particularly helpful instrument for organizational diagnosis. This chapter develops complexity management strategies for policy-making and policy implementation and explains processes to maintain the organization’s cohesion and support its adaptation in a problematic environment. Though the Viable System Model is used most commonly as a tool to observe and describe organizations it also supports, most importantly, the design of effective communication structures.