Estrategias de manejo de conflicto en clave emocional

Abstract

Conflict is a dynamic and complex process emotionally actived. Therefore, in order to understand conflict management processes, it is nec-essary to study the influence of emotional variables which surround con-frontations. The purpose of this paper is to explore how mood can influ-ence the choice of conflict management strategies. Unlike other studies that artificially manipulate emotions, this one focuses on the differences in emotional experience that occur naturally. Results suggest that moods in-fluence the choice of conflict handling strategies. Specifically, it has been found that positive affect predicts integrating, while negative affect predicts dominating. In conclusion, it is suggested that the intrapersonal influence of emotions is particularly noticeable when people experience high-aroused affective states. © 2014: Servicio de Publicaciones de la Universidad de Murcia.