Trust and Knowledge Management: The Seeds of Success

Abstract

Within the practitioner literature, trust has often been noted as a key component for the success of knowledge management practices; however, trust is a very complex construct that has many different facets and definitions. This chapter reviews the trust literature to create an understanding of the different types and bases of trust. These types and bases of trust are then applied to the knowledge management processes (knowledge generation, knowledge codification, knowledge transfer, and knowledge application) to create better understanding of the possible relationships between trust and the knowledge management processes, and which processes require which type of trust for knowledge management success. Implications for practitioners are then discussed. Handbook on Knowledge Management 1 Handbook on Knowledge Management 1 Look Inside Chapter Metrics Downloads 115 Provided by Bookmetrix Other actions Reprints and Permissions Export citation About this Book Add to Papers