Leading Organizational Change in the Post-COVID Pandemic Era

Abstract

Change is difficult. The uncertainty underlying any change initiative can evoke fear and anxieties as the “old ways” are being threatened. To achieve success in any change effort, leaders must first understand how staff view the change process. In most governmental organizations, many fall into the category of “conservers,” with a strong desire that things stay the same or move slowly and incrementally in a new direction. Furthermore, leaders must be able to accurately determine where the change process stands with respect to the cycle of change and the stages of successful change efforts. In doing so, leaders should then adapt their behaviors to the needs of the organization. In the early stages, leaders should clearly offer the “why” and provide their vision for the potential benefits of the change effort in ways that will improve agency operations. As the change effort unfolds, leaders must stay actively involved by removing obstacles, mobilizing support, and recognizing change agents Finally, concerted action to institutionalize changed systems and practices is essential to the sustainability of any change effort. If change is successful, public health agencies will enhance their capacity and capabilities to serve the health of the public in creative and energizing ways.