The auto-personalization computing project in libraries

Abstract

People with disabilities often need support and accommodation to effectively use computers at libraries. While there are many helpful tools and built-in features available, they are difficult for staff and patrons to discover, understand, and apply. Easier methods to discover access and usability features combined with auto-personalization of computers may solve many of these problems, but the potential use and impact of such systems in the library context is not known. Initial qualitative research was conducted in two U.S. public libraries. We used semi-structured interviews to gather information about computer-related problems in libraries and opinions about a prototype feature-discovery and auto-personalization software system called Morphic. This study led to a better understanding about how such a system could help patrons, facilitate library staff work, and impact library performance. The findings led to additional features and further development of the Morphic system.