The identification of customer needs is an important task for Service Design. The paper proposes an approach for automatically detecting customer needs from micro blog data (e.g. Twitter). It shows first results on identification models and lays the foundation for future research in this field.
CITATION STYLE
Kuehl, N. (2016). Needmining: Towards analytical support for service design. In Lecture Notes in Business Information Processing (Vol. 247, pp. 187–200). Springer Verlag. https://doi.org/10.1007/978-3-319-32689-4_14
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