The evaluation of software is important for enhancing the modification and improvement in a software development process. There are many factors to evaluate a software process. One of the factors is the Quality of software, which cannot be calculated with ease; as Quality of software is dependent on other factors. Software Usability is one of the significant aspects on which quality of software depends. A number of software usability models have been proposed by a number of researchers, each model considers a set of factors. In real world, we are facing many obstacles in implementing any of these proposed usability models as there is a lack in its precise definition and the concept of globally accepted usability. This paper aims to define the term 'usability' using a detailed taxonomy which includes all the aspects of usability and is globally accepted. Generalized Usability Model (GUM) with taxonomy has been proposed in this paper. This paper also shows how to determine the usability of a software application using a fuzzy based system which has been implemented using multistage fuzzy logic toolbox.
Gupta, D., & Ahlawat, A. K. (2016). Usability Determination Using Multistage Fuzzy System. In Physics Procedia (Vol. 78, pp. 263–270). Elsevier B.V. https://doi.org/10.1016/j.procs.2016.02.042