Achieving robust human-computer communication

Abstract

This paper describes a computational approach to robust human-computer interaction. The approach relies on an explicit, declarative representation of the content and structure of the interaction that a computer system builds over the course of the interaction. In this paper, we will show how this representation allows the system to recognize and repair misunderstandings between the human and the computer. We demonstrate the utility of the representations by showing how they facilitate the repair process. © 1998 Academic Press Limited.