Agile process management: Framework and methodology

Abstract

Agile Process Management (APM) is an approach to facilitate flexible execution of business and knowledge work processes by linking process models and business rules. The eGovernment domain is in particular suited for this approach as service provision is well defined by law and other regulations. Moreover only few services are automated yet. This is mainly due to the fact that governmental services often are knowledge intensive and performed task oriented but not process oriented. The APM framework provides support for business people (e.g. Administration Officers) to conceptualize the respective knowledge, taking into account the specific requirements of these experts regarding formalization and explanation, but at the same time ensure machine processing. Considering results of research on expert systems, business process management, business rules and service standardization the APM enforces the eGovernment purpose.