"Beautiful picture of an ugly place". Exploring photo collections using opinion and sentiment analysis of user comments

Abstract

User generated content in the form of customer reviews, feedbacks and comments plays an important role in all types of Internet services and activities like news, shopping, forums and blogs. Therefore, the analysis of user opinions is potentially beneficial for the understanding of user attitudes or the improvement of various Internet services. In this paper, we propose a practical unsupervised approach to improve user experience when exploring photo collections by using opinions and sentiments expressed in user comments on the uploaded photos. While most existing techniques concentrate on binary (negative or positive) opinion orientation, we use a real-valued scale for modeling opinion and sentiment strengths. We extract two types of sentiments: opinions that relate to the photo quality and general sentiments targeted towards objects depicted on the photo. Our approach combines linguistic features for part of speech tagging, traditional statistical methods for modeling word importance in the photo comment corpora (in a realvalued scale), and a predefined sentiment lexicon for detecting negative and positive opinion orientation. In addition, a semiautomatic photo feature detection method is applied and a set of syntactic patterns is introduced to resolve opinion references. We implemented a prototype system that incorporates the proposed approach and evaluates it on several regions in the World using real data extracted from Flickr. © 2010 IEEE.