Abstract
A case study was being carried out on an ICT division of a public utility company in Malaysia to assess its best practices adoption using ITIL and CMMi. This paper discussed on the challenges and issues faced during the process of assessing the ICT Services Maturity Levels of the company's IT service management. This paper also reviewed in order to help the case company to achieve higher levels of control and performance while delivering operational excellence. © 2010 IEEE.
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CITATION STYLE
Abdul Latif, A., Md Din, M., & Ismail, R. (2010). Challenges in adopting and integrating ITIL and CMMi in ICT division of a public utility company. In 2010 2nd International Conference on Computer Engineering and Applications, ICCEA 2010 (Vol. 1, pp. 81–86). https://doi.org/10.1109/ICCEA.2010.279
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