Citizen satisfaction with public meetings used for risk communication

  • McComas K
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Although public meetings are a frequent method of public participation and risk communication, little research investigates what citizens think about their use in environmental management. To examine satisfaction with public meetings, residents of two neighboring communities received questionnaires following a public meeting about a local landfill. Respondents included residents who did and did not attend the meeting. Irrespective of whether respondents had ever attended a public meeting, meeting expecta-tions and perceptions of relational/informational communication at meetings, including whether respondents thought meeting organizers were genuinely interested in partici-pants' comments or meetings were informative, predicted satisfaction. Perceived risk associated with the recent meeting's topic and credibility of government agencies that frequently conduct meetings also predicted satisfaction. {ABSTRACT} {FROM} {AUTHOR} Copyright of Journal of Applied Communication Research is the property of National Communication Association and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This abstract may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full abstract. {(Copyright} applies to all Abstracts)

Author-supplied keywords

  • Credibility
  • Public meetings
  • Risk communication
  • Risk perceptions
  • Satisfaction

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  • Katherine A. McComas

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