Journal article

Construction and evaluation of a user experience questionnaire

Laugwitz B, Held T, Schrepp M, Laugwitz B. H ...see all

Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 5298 (2008) pp. 63-76

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An end-user questionnaire to measure user experience quickly in a simple and immediate way while covering a preferably comprehensive impression of the product user experience was the goal of the reported construction process. An empirical approach for the item selection was used to ensure practical relevance of items. Usability experts collected terms and statements on user experience and usability, including 'hard' as well as 'soft' aspects. These statements were consolidated and transformed into a first questionnaire version containing 80 bipolar items. It was used to measure the user experience of software products in several empirical studies. Data were subjected to a factor analysis which resulted in the construction of a 26 item questionnaire including the six factors Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Studies conducted for the original German questionnaire and an English version indicate a satisfactory level of reliability and construct validity. 2008 Springer Berlin Heidelberg.

Author-supplied keywords

  • Computer software selection and evaluation
  • Human computer interaction
  • Knowl
  • Perceived usability
  • Questionnaire
  • Software evalu
  • naire
  • perceived usability
  • question
  • software evaluation
  • usability assessment
  • user experience
  • user satisfaction

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  • Bettina Laugwitz

  • Theo Held

  • Martin Schrepp

  • Held T Schrepp M Laugwitz B.

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