In their day-to-day work, global managers exchange knowledge with individuals and teams scattered across the organizational network in order to make progress on current projects. Drawing on a case study of a global organization, we show that a core challenge of managerial work is associated with coordinating knowledge that is spatially dispersed and temporally fragmented. To address this challenge, we discuss the notion of 'higher-level intermediary' as a managerial role that provides coordination across functional and geographical boundaries by making knowledge sources available, connecting the parties to the transfer, and generating opportunities for knowledge exchange. These higher-level intermediaries act as 'ambidextrous ties' able to connect formal and informal knowledge search and transfer mechanisms. © 2012.
CITATION STYLE
Patriotta, G., Castellano, A., & Wright, M. (2013). Coordinating knowledge transfer: Global managers as higher-level intermediaries. Journal of World Business, 48(4), 515–526. https://doi.org/10.1016/j.jwb.2012.09.007
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