Coordination structure and system restrictiveness in distributed group support systems: An experiment on coordination mode and leadership

  • Kim Y
  • Hiltz S
  • Turoff M
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This study examines coordination processes in Distributed Group Support
Systems. A 2x2 factorial design was used to investigate coordination
mode and group leadership in an asynchronous environment, as a means of
exploring the impact of restrictiveness of coordination structures on
group performance. Objective decision quality was equal for both
parallel and sequential coordination groups, but was significantly
better in groups with a Perceived decision quality was better in
coordination groups than sequential groups. Satisfaction with a decision
process was higher in parallel coordination groups and groups with a
leader. The study concludes that less restrictive coordination
structures are more appropriate to support asynchronously interacting
distributed groups.

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  • Y Kim

  • S R Hiltz

  • M Turoff

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