Customer service experiences

  • Juttner U
  • Schaffner D
  • Windler K
 et al. 
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Author-supplied keywords

  • customer experience measurement
  • customer service experience
  • customer service management
  • experience
  • laddering technique
  • perception
  • sequential incident technique

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Authors

  • Uta Juttner

  • Dorothea Schaffner

  • Katharina Windler

  • Stan Maklan

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