Developing a measurement approach for reputation of non-profit organizations

  • Sarstedt M
  • Schloderer M
  • 91


    Mendeley users who have this article in their library.
  • N/A


    Citations of this article.


As a result of the increasing adoption of private sector firms’ values and concepts, nonprofit organizations (NPOs) are becoming more and more aware of intangible assets’ importance for achieving competitive advantages. Even though reputation can be considered an organization’s central intangible asset, there is still no appropriate measurement approach for reputation in this context. In this paper, we identify the dimensions of NPO reputation and develop indices to measure these components. We develop a model by means of a qualitative inquiry and a quantitative study using a large-scale sample from the German general public. We find support for a two-dimensional measurement approach comprising an affective and cognitive component as well as four antecedent constructs (‘‘quality,’’ ‘‘performance,’’ ‘‘organizational social responsibility (OSR),’’ and ‘‘attractiveness’’). The results of a second quantitative study in which we examine NPO reputation’s relationship with important outcome variables, such as willingness to donate or work as an honorary member, provide support for the measurement approach’s stability as well as criterion validity. Furthermore, the results reveal the affective dimension’s importance regarding positively influencing donor behavior.

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Marko Sarstedt

  • Matthias Peter Schloderer

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free