The development of service quality dimensions for internet service providers: Retaining customers of different usage patterns

  • Thaichon P
  • Lobo A
  • Prentice C
 et al. 
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Author-supplied keywords

  • Customer commitment
  • Internet service provider (ISP)
  • Internet usage
  • Service quality
  • Trust
  • Value

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Authors

  • Paramaporn Thaichon

  • Antonio Lobo

  • Catherine Prentice

  • Thu Nguyen Quach

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