An empirical assessment of TQM dimensions and their relationship with firm performance: Evidence from the Textile Sector of Pakistan

  • Ul Hassan M
  • Nawaz M
  • Shaukat S
 et al. 
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Abstract

It has been seen that due to contemporary forces of globalization, technological changes and changing customer’s demands for better quality, Textile Sector of Pakistan is facing intense competition. In this turbulent business environment, quality is being considered a key strategic factor in achieving business excellence and sustaining competitive advantage. However, to achieve high business excellence & performance, successful implementation of Total Quality Management Practices is the peak prerequisite. Therefore, this study examines the association of Total Quality Management practices i.e. leadership, employee fulfillment, continuous improvement, process management, learning, cooperation and customer focus with firm performance in the Textile Sector of Pakistan. The quantitative data were obtained through a questionnaire survey from 175 executives of Pakistan’s Textile Sector. With the help of SPSS, data were analyzed by factor, reliability, correlation and regression analysis. The results reveal the positive and significant effects of TQM practices on firm performance. The study generates valuable findings for quality management and top management executives by highlighting the aspects of TQM which predicts operational efficiency, product & service quality, employee & customer satisfaction, public responsibility and financial performance. Hence, organizations may embrace the practice of TQM in search of business excellence.

Author-supplied keywords

  • Business excellence
  • Pakistan
  • Quality
  • TQM
  • Textile sector

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Authors

  • Masood Ul Hassan

  • Muhammad Saqib Nawaz

  • Sadia Shaukat

  • Saad Hassan

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