Expertise in business process management

Abstract

Business Process Management (BPM) is evolving and organizations are becoming more process oriented. Hence, the need for expertise in BPM amongst practitioners has increased. Existing role descriptions are revised and entire new business process-related roles emerge. Proactively managing Expertise in BPM is essential to unlock the potential of BPM as a management paradigm and competitive advantage. Whilst great attention is being paid by the BPM community to the technological aspect of Business Process Management (BPM), relatively little work has been done concerning the people factor of BPM and the specification of expertise in the context of BPM. To close this gap, this chapter presents a comprehensive model of expertise in the context of BPM, which consolidates existing theories and related work. This model describes the key attributes characterizing “expertise in the illustrative context of BPM” and outlines their structure, dynamics, and interrelationships. Understanding expertise in the context of BPM expertise is a predecessor to being able to develop and apply expertise in BPM effectively. This is the cornerstone of leadership, human capital management, and human resource development in BPM.