In this article the offshore outsourcing of IT work (Palgrave Macmillan, 2008), which details the client-side roles of chief information officers, program management officers, and client project managers and identifies characteristics that distinguish successful projects. The study sample included interviews with 67 project managers. Whereas senior IT leaders design global outsourcing strategies, project managers are responsible for integrating supplier employees and delivering the promised value. We found that offshore outsourcing made their jobs easier in four ways but also created 20 "challenges" - our collective term for what they actually described as "problems," "headaches," or "crises."
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