Instant messenger in offshore outsourced software development projects: Experiences from a case study

  • Wende E
  • Philip T
  • 22


    Mendeley users who have this article in their library.
  • 7


    Citations of this article.


IT offshoring has become an accepted strategy for many companies, although the inherent risks-such as language and cultural differences-make the communication, coordination, and collaboration processes between clients and vendors more challenging. In this exploratory work, we analyze the usage of instant messenger (IM) to bridge culturally based power distance in offshore-outsourced software development (OOSD) projects. We employed the case study method with a German-Indian partnership in order to collect qualitative data so as to analyze the prevalent usage of IM in OOSD projects. The empirical data was further analyzed through the lens of theoretical concepts in IS, which provided a sound explanation regarding the usage of IM in OOSD projects. These concepts include virtual teams, communication and media selection, cultural distance, and early warning signs. Even though the project itself was considered a failure, we were able to obtain valuable research data.

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Erik Wende

  • Tom Philip

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free