Issues in developing a performance criteria system for an organization

Abstract

It is important for every organization to identify and develop a. performance criteria system which is the basis for effective management planning and control. An integral part of cry evaluation system deals with decisions concerned with the choice of criteria to be evalunted. estahlishing standards for those criteria. nud the desired measurement frequency. The paper discusses the issues men Lioned above with I1n emphasis Oil operational performance criteria such us time per unit and percent of defects. Research results concerning the evaluation of three different techniques for assigning relative importance of performance criteria are presented. Results show superiority of one technique over the other two. let, hodologicnl issues and implementation examples taken from service o):gllnizBtiollS are presented and discussed. © 1985 Taylor and Francis Group, LLC.