Customer service is of significant concern to an airline passenger.The on-time performance of an airline is one of the important indicatorsof customer service. Analyses whether there is any relationship betweenairline flight delays and the financial situation of an airline.Identifies association between the probability of delay and financialfactors of an airline using logistic regression. Indicates that therevenue growth and current ration reduce and leverage, airline size andoperating revenue per employee increase the likelihood of a flight beingdelayed. Suggests the model presented should be of use to qualitycontrol professionals to identify causes of (binary) outcomes such asgood and bad, on-time and late, acceptable and not acceptable and so on.
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