NPM, administrative reforms and public service motivation: Improving the dialogue between research agendas

Abstract

This article makes use of the Italian case of administrative reform to investigate the changes in the public service motivation (PSM) of public employees and managers after two decades of new public management (NPM)-inspired reforms. It emerges that NPM reforms may be associated with a reduction of the stock of PSM; however, important qualifications apply. By providing so far entirely unavailable evidence about PSM in both the public and the private/commercial sectors in Italy, the article also contributes the empirical bases for the development of comparative research on the interrelation between trajectories of administrative reform and changes in the drivers of motivation of public servants. © The Author(s) 2014 Reprints and permissions: sagepub.co.uk/journalsPermissions.nav.