Online support for commerce processes and survivability of web retailers

  • Muylle S
  • Basu A
  • 45


    Mendeley users who have this article in their library.
  • 6


    Citations of this article.


Understanding the significance of various online processes in establishing and sustaining electronic commerce (EC) is a key concern for retailers and business in general. This paper replicates and extends the Basu and Muylle [Decision Support Systems 34 (2003)] study examining the extent to which companies in various industries are supporting online processes through their retail Web sites. Using the framework of an Electronic Commerce Architecture (ECA), the same set of commercial Web sites is analyzed in order to determine how the online support for commerce processes in each industry and each type of industry has evolved. In addition, the impact of Web retailers' extent of Web technology adoption and electronic commerce practices on survivability is investigated. © 2003 Elsevier B.V. All rights reserved.

Author-supplied keywords

  • Commerce processes
  • Electronic commerce
  • Technology adoption
  • World Wide Web

Get free article suggestions today

Mendeley saves you time finding and organizing research

Sign up here
Already have an account ?Sign in

Find this document


  • Steve Muylle

  • Amit Basu

Cite this document

Choose a citation style from the tabs below

Save time finding and organizing research with Mendeley

Sign up for free