Patient satisfaction with nursing care and its relationship with patient characteristics.

  • UY F
  • Unsar S
  • Sut N
 et al. 
  • 2

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Abstract

The aim of this study was to assess patient satisfaction with nursing care and the relationship between patient satisfaction and patient characteristics. This cross-sectional study was conducted at a 1100-bed tertiary care teaching hospital in Turkey. Data were collected using the Newcastle Satisfaction with Nursing Care Scales and a patient information form. Overall, data indicated a high level of patient satisfaction. Hospitalization affected the Experience of Nursing Care Scale independently, while the type of ward, sex, income, and education independently affected the Satisfaction with Nursing Care Scale. Patients who underwent surgical procedures, male patients, the 40-59-year-old age group, those who had low levels of education or income, and patients who were hospitalized for long periods were most satisfied. Patients' sex, age, income, duration of hospitalization, and ward type were important factors that affected their satisfaction with nursing care. The characteristics of patients who have a low level of satisfaction with nursing care should be assessed and taken into consideration by nurses.

Author-supplied keywords

  • 80 and Over
  • Academic Medical Centers
  • Adult
  • Age Factors
  • Aged
  • Analysis of Variance
  • Coefficient Alpha
  • Construct Validity
  • Content Validity
  • Cross Sectional Studies
  • Data Analysis Software
  • Demography
  • Descriptive Statistics
  • Educational Status
  • Female
  • Human
  • Income
  • Internal Consistency
  • Interviews
  • Male
  • Middle Age
  • Multiple Linear Regression
  • Nursing Care
  • Patient Satisfaction -- Turkey
  • Post Hoc Analysis
  • Psychometrics
  • Scales
  • Sex Factors
  • Spearman's Rank Correlation Coefficient
  • Summated Rating Scaling
  • T-Tests
  • Turkey
  • and needs
  • discomfort
  • fear and concern
  • information
  • leiden preoperative care patient
  • lppsq
  • questionnaire
  • relationship
  • satisfaction
  • service
  • staff-patient

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Authors

  • Findik UY

  • Serap Unsar

  • Necdet Sut

  • Ummu Yildiz Findik

  • Serap Unsar

  • Necdet Sut

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