Abstract
This panel introduces the CHI community to a growing area of innovation and business development that leverages new technology platforms, namely service design. This topic is explored through a series of case studies of service design in a diverse set of industries and contexts from healthcare delivery to internet - based services.
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CITATION STYLE
APA
Blomberg, J., & Evenson, S. (2006). Service innovation and design. In Conference on Human Factors in Computing Systems - Proceedings (pp. 28–31). https://doi.org/10.1145/1125451.1125460
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